Subscriber Alerts (plan) variable returns undefined

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Hi all, having trouble with Sub Alerts.

When i use the (plan) variable it returns undefined rather than Tier 1, Tier 2, or Tier 3. Here is the console output:

[01-26-2020 @ 13:35:19.278 GMT] [CONSOLE] Executing subscribertest (User: basqrWUj5E) [01-26-2020 @ 13:35:19.279 GMT] [CHAT] /me | @basqrWUj5E just subscribed at undefined! Thank you so much for the support trus0uLove

Am I understanding this function correctly or is this user error?

Thanks!

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